2.1 Development of Solutions to Work related problemsIn a work related practical context there are different types of problems may be aroused and by how an organisation overcome these problems is the major question in today’s business. So, problem solving methods related to a specific work are:
Define the problem: Problem identification is the first steps to deals with a work related problems (Marsick and Watkins, 2015). Identification of the problem is considered as half done of the problem, so for this some company has establish a separate department for identifying the problem specifically. In case of poor service to the customer is the problem in a service company.
Measure the problem: In case of the Orchavil Company if the poor service provided, what are the possible consequences for that, measure these to solve immediately.
Analysis the problem: For a problem there might be different possible solutions, which is the best for the problem, identify by analysing which solutions are come from different segments of the company in case of improving the performance management should focus on the monitoring, training of the employee, supervising them are the possible solutions.Improve the options of performance: There have many possible solutions for the problems. The next step is to evaluate all the solutions, which is best for the organisation for maximising the goals and objectives. In this case training of the employee is the best action to enhance the performance of the employee.
Control: After analysing all the solutions, then come the questions of implementation of the solution and control thereof. In an effective and efficient way of training the cost, time, equality and diversity of the training, job rotation, mentoring and supervising, is higher for training but it is more effective and fruitful for the service type company and control of the training process.
In solving the problem many methods are used in different organisation, these are:
Training: It is the most pragmatic and effective to solve the specific problem in a organisation, like Orchavil. Is is very costly and time consuming.
Job rotation : It is used in the intra organisation to change the position of the employee for better performance of the same level employee it only be used for the same level and may create frustration to the employee.
Mentoring: It is the guiding the employee for better performance and quality appraisal, it is not applicable to the entire employee.
Supervision: for solving the problem guiding the entire employee to improve the quality and supervise the employee to do the job or solve the problem properly, it is the best way to solve the problem in case of Orchavil, for the cost and effectiveness.
4.2 Case study to develop solution for resolving the problem
A problem which is specified early is called definite problem, different strategies are used to solve these definite problem by different company (Sekaran and Bougie, 2016). Firstly a company can analyse the strengths, weakness, opportunities and threats of the proposed opportunity, then can choose best one which is fitted for the organisational goals and objectives. Training is the best method to solve the problem and gain long run success of the company of Orchavil Company. In case of service department poor performance and hence the profitability of the Orchavil is reduced in a significant level, so for this training of the employees is the best for them. Is is the most effective way to reach the goals in a effectively and efficiently but costly and time consuming. In organisation like orchavil can use training to solve the work related problem of specific area. Mentoring, supervising and other method may applicable but it more suitable sacrificing the cost and time. Identification of the problem properly basically defines the strategy, which is best for the problem. If strategic analysis is applied to the problem also the strategic solutions automatically come. After identify the problem strategically the next step is to brain storming all the possible alternatives, analysis all the solutions, which are best for the company’s goals. Then the next step is to implement the chosen solution into action, there are some question about the ability of the employee of the organisation. If employees are efficient the outcome of the solution might be better, if they are not efficient and knowledgeable, give guidance and training to implement the solutions of definite problem.
Figure: Steps to solve a definite problem
Source: Hayes, (2013).
2.2 Various Styles and manner of Communication at different Levels of organisationIn the present business situation efficient communicative business are being success, if a company can’t communicate properly it may result break down of the company. There are different types of communication styles in different segments of the organisation are:
Down-ward: In this communication process all the command come from the top level employee in the organisation so in this case the dependability is less, compliance and active are high, empowerment is given to the employee. Speed and empowerment may be slow.
Up-ward communication: It is the communication process that is driven by the employee to the top level, so in this case empowerment, compliance may high but dependability, not interest, rivalry. And conflict of interest among the employee.
Horizontal communication: It is a process of communication of the same level employee in the organisation, in this case speed, active, compliance and dependability is high but not interest and rivalry.
Diagonal communication: In a diagonal communication all the party can communicate to each other, so in this process, action, speed of the decision, empowerment, and compliance are high but not interest. So in the case of the company like Orchavil company can use diagonal process of communication to meet the problem quickly and effectively.
Figure: Communication StyleSource: Author
There are many types of effective communication, use of email, memorandum, notice board, poster, sign and signal, telephone and modern technology. For providing better service Orchavil can use modern technology to survive in the market and creation of customer value.
4.1 Evaluation of Methods and Tools for developing of solutions to problemProblems are the main issues which accelerate invention of solutions of new one, when a problem arises there might be different types of solutions, and then the question comes of analysing the solutions and selecting the best one, so the process are:
Identification of attribute to the problem: There are many types of attribute of a problem, identify of these, by which a solution may be developed (Chung, Nixon and Mylopoulos, 2012).
Identification of possible causes: What are the possible causes of the problems, if causes are identified properly then the solutions are comes automatically.
Take the problems more than one perspective: For a problem, there are various types of causes. So, see the problems in different perspectives for solving different related problems.
Collect maximum information: Much related information about a problem helps to solve the problem in an efficient way.
Expansion of the problems boundary: This deals with the impact of the problem in the future and what are the best answer for the problem.
Think outside the solution box: Broadly thinking about the problem beyond the boundary of the problem and other segments.
4.3 Potential Impacts of implementing a strategy on businessTo implement a strategy in business there might be different types of impact from different perspectives
Knowledge insufficiency: Employee knowledge of the problem is directly related to the strategy.
Not ready: A readiness of implementing a strategic plan is an impact on the business, which may change the business.
Costly Strategic planning: a strategic plan might be costly for a company, which may have great impact on the profit of the organisation.
No need: In many times it is seen that a company try to implement a strategy only for competition, which basically not good for the company.
Fear of business failure: The entire strategic plan may not be successful in some cases.
Threats of the new planning: Meaning a new strategic plan may create new threats for the company.
Capabilities and competencies: Incapability to implement a strategic plan may cause huge expense, so capability and efficiency must be considered for the plan.
Overconfidence: A strategic plan may create overconfidence to the employee which may bring disaster.
Bad experience: If a company has bad experience to implement a prior strategy, then it is considered for a plan.
Resistance to change: For implementing a strategic plan, a company has to change some sorts of the organisational context, which may be threats for the company.